UX, UI, Graphic & Digital Media Designer with 25 years' experience delivering a broad range of creative design solutions. Decades of daily experience meeting tight deadlines, managing projects, mentoring junior colleagues and collaborating with people at all levels of the creative and production processes.
Wherever you are in your project, it's never too late to start implementing good UX. I am comfortable jumping in at any point in your project but here is the process I would follow if you brought me in at the beginning...
• Meet with stakeholders to gather requirements
• Competitive research and analysis
• User Research and Persona development
• Journey Maps
• Content Audit and Information Architecture
• User Flows
• Wireframes
• Interactive Prototypes
• Usabilty Testing
• Refine based on test results
• Mockups
• Build
• Test again
Web Manager Secretary of the Commonwealth of the State of Massachusetts Boston, Massachusetts, November 2021 - Present
Lead, design, develop, and implement the construction of the Secretary of the Commonwealth of Massachusetts website and intranet.
Manage projects from the proposal stage through delivery.
Supervise Content Developers.
Prioritize project requirements and tasks.
Allocate resources.
Estimate time.
Ensure deadlines and budgets are met.
Research and identify applications and technology useful to the projects.
Develop good relationships with stakeholders, vendors, structural team, and other IT team members.
Generate periodic project status reports to be presented to company stakeholders.
Take on new and unproven tasks in order to develop new business ideas and opportunities that help lead the organization to future success.
UX / UI / Front End Developer Secretary of the Commonwealth of the State of Massachusetts Boston, Massachusetts, April 2021 - Present
Conceptualize and plan original website design ideas for the redesign of multiple state government websites
Create wireframes, storyboards, user flows, process flows, and site maps
Coordinate with executive sponsors to develop site content, graphics, images, icons, banners, audio enhancements, etc.
Present and defend designs, collect, analyze, and present data, trends, and recommendations to executive stakeholders
Establish and promote design guidelines, best practices, and content standards
Implement appropriate ADA and WCAG guidelines to ensure accessibility
HTML, CSS, Javascript, development
UX Designer (contract) Advertising Ventures East Providence, Rhode Island, April 2020 - Present
Wireframes, Mockups, Sitemaps, Information Architecture, UX & UI Audits, and Competitive Analysis for the CVSHealth.com and 2 of its subsidiaries - Coram and Caremark
Wireframes, Mockups, Sitemaps, Information Architecture, User Flows, Journey Maps, UX & UI Audits, and Competitive Analysis for 5 new COVID-19 websites for Johnson and Wales University's nationwide campuses.
Wireframes, Information Architecture, Accessibility Review, and Competitive Analysis for the Advertising Ventures website (addventures.com).
Lead UX Designer (contract) Cytiva (formerly GE Healthcare Life Sciences Marlborough, Massachusetts, May 2019 - April 2020
Designed the software interface for Cytiva's newest bioreactor. This involved Wireframes, User Flows, Journey Maps, Mockups, Interactive Prototypes, Usability Testing, and User Research & Interviews. I was also tasked with joining conflicting UX, UI, and HMI standards into a harmonious user experience.
UX Researcher (contract) Schneider Electric West Kingston, Rhode Island, October 2018 - May 2019
Composed and conducted Usability Tests for Schneider Electric's U.S., U.K., and French websites, and their MySE app.
Used data, analytics, test results and research to refine designs, present recommendations and develop Content Strategy.
UX / UI Engineer (contract) Micronotes - Boston, Massachusetts April 2018 - August 2018
Wireframes, Mockups, Information Architecture, and Prototypes for Micronotes' A.I. based SaaS web app.
UX, UI, Graphic Designer (contract)
FM Global Johnston, Rhode Island, November 2016 - April 2018
Wireframes, Mockups, Information Architecture, Content Strategy, front-end development for FM Global's Corporate intranet site and internal corporate campaigns.
UX, UI, Web Designer, Graphic Designer Commercial Art Services Westport, Massachusetts, November 2015 - November 2016
UX, UI, Web Design, Graphic Design, and Content Strategy for many Southeastern New England small businesses.
Sr. UX and Multimedia Designer Federal Reserve Bank of Boston Boston, Massachusetts, 2007 - 2015
Created Wireframes, Prototypes, User flows, Journey Maps, Information Architecture, Sitemaps, Usability Testing, and Content Strategy for numerous local and national Federal Reserve websites, web apps, mobile apps, and economic education games.
Created the Peanuts & Crackerjacks economic education game which was the #1 most visited and searched feature on BostonFed.org for over 3 years.
UI, Usability Testing, Information Architecture, and Graphic Design, for IPP.gov. IPP is a government invoicing service currently being used by 113 government agencies including: the Centers for Disease Control, the State Department, NASA, the FBI, the Department of Homeland Security, the Justice Department, the FAA, U.S. Fish & Wildlife, and the Environmental Protection Agency.
In 2007, I led the redesign of both the public website (BostonFed.org) and the corporate intranet site.
In 2014, I led another redesign of both the public website and corporate intranet site. This time gave me an opportunity to collaborate with leading responsive web design expert and author Ethan Marcotte.
I was one of only 3 Graphic Designers who created all of the Boston Federal Reserve's print, web, and online publications. We also provided services to other Federal Reserve offices in the system.
Wireframes, Prototypes, Sitemaps, and Information Architecture for multiple websites promoting Fed initiatives and features such as the New England Economic Adventure and the Federal Reserve Plaza tenant website.
Started and ran the Video Department where I helped economists and researchers explain complex economic concepts to the public.
Started and managed the Boston Fed YouTube channel.
First person to stream live video at the Boston Fed.
Flash Designer University of Massachusetts Dartmouth North Dartmouth, Massachusetts, 2006 - 2007
Designed and developed the Virtual Map feature of the UMass Dartmouth website which allowed users to explore and navigate the UMass Dartmouth campus using an interactive, online map.
Designed banners and signs for local organizations and companies including The International Tennis Hall of Fame, The National Museum of American Illustrators, Hotel Viking, The Newport Comedy Series.
Illustrator - Freelance, 2003 - 2007
Illustrated two published children's books: Morgan's Giraffe and Until They All Come Home.
Illustrated three unpublished children's books.
Illustrated eight covers for Mercury Magazine.
Cover Illustrator for the book "Just Words?" by Everett Hoagland.
Illustrations featured in The Providence Journal, Titan Magazine, and Artmouth (a UMass publication).
